FAQs

No, you cannot cancel an order once payment has been received. Please contact our Customer Service team for assistance and include your order number. support@scrubdaddy.co.uk

Visit our Smile Shop for Scrub Daddy merchandise.

If you have created an account during checkout, you may change this information yourself and it will be applied for all FUTURE orders. Please visit https://scrubdaddy.co.uk/my-account/, log in to your account, and select “ADDRESSES” to edit your billing and/or shipping address. To change your email address, select “ACCOUNT DETAILS.” If you have checked out as a guest, please contact our Customer Service team and include your order number. support@scrubdaddy.co.uk

If you created an account during checkout, this information is available to you by visiting https://scrubdaddy.co.uk/my-account/. Once you have logged in, select “ORDERS” to view the status and other information regarding each order. If you have not received an email containing your tracking information, it means your order is still being processed in our warehouse.

All online order documentation will be emailed to you when your order is placed and shipped. Scrub Daddy emails your order confirmation and tracking information. We can provide a PDF invoice/VAT receipt if required.

As soon as we receive your order, you will be sent a confirmation email including your order number (please be sure to check your spam/junk mailbox).

Once your order ships, you will receive an email with your tracking number (please be sure to check your spam/junk mailbox).

Smile Shop EU orders are mailed using a variety of carriers, carries are assigned on a best-effort basis, to find the fastest carrier to your location.

If you are ordering from a Schengen Area country, import duties and taxes are at your expense and will be collected by the carrier prior to delivery.

We endeavor to process all orders within 2 working days of receipt. Please allow 7-14 business days for delivery; however, this will vary depending on the carrier and destination.

Scent will gradually dissipate over time.

Shipping varies based on your delivery country, please see the shipping calculator in the basket and checkout pages. All orders over €40, shipping is free (excluding islands – Faroe Islands, Corsica, Malta etc. and remote destinations. Those fees will be presented to you in checkout).

Once we receive payment for an order, adjustments are unable to be made. If your order has not been fulfilled, it is possible to cancel it and place a new one. Please contact our Customer Service team and include your order number. support@scrubdaddy.co.uk

If you do not receive your package, or the contents of your package are missing or incorrect, please contact our customer service team at support@scrubdaddy.co.uk within 14 days of receipt of your package or your delivery status is marked as delivered. After 14 days we can no longer do a proper investigation and we will not be able to rectify your issue.

The Scrub Daddy brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Scrub Daddy brand offers a 30 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Amazon storefront. All returns for products purchased from the Amazon storefront must be initiated through Amazon and cannot be handled through the Smile Shop.

If you have purchased a product from a marketplace seller and are not happy with the quality, please contact us with details of the seller, product and packaging.

Scrub Daddy is not responsible for lost or stolen packages when delivery to the shipping address that was provided has been confirmed. We encourage that you double check the delivery address entered at checkout.

Per your consumer rights, you may return goods – in their original packaging and as-new condition – for a refund or exchange for 14 days from the date at which your order is delivered. Outside of this window returns are at our discretion. Shipping costs are non-refundable.

Unless the product you purchase is faulty, return postage is at customers expense.

If you have created an account, this information is available to you by visiting https://scrubdaddy.co.uk/my-account/. Once you are logged in, select “ORDERS” to view your history.

If you did not create an account prior to order, you will not be able to view order history.

We currently ship to a large number of countries within the EU and Schengen Area.

Once a package leaves our facility, it is out of our control. Depending on what carrier is used will play a factor in delivery time. Please keep an eye on your tracking.

Some carriers may contact you to notify you that your package is out for delivery or has been delivered/left in a safe place/is ready for collection.

It is your responsibility to ensure you track your order and collect it from a carriers local service point if you were not home when the delivery was attempted.

No.

Only if you want them to be! Multiple colors make color-coding easier when using several in your home.

Yes. Use a serrated knife to customize size and shape. Cutting should only be performed by adults.

Scrub Daddy is a privately owned company.

Yes! Our FlexTexture® foam was originally designed to scrub hands. But keep in mind it can be abrasive in cold water. We recommend starting with warm water for a softer texture and reducing the temperature gradually if needed.

For maximum service life, we recommend avoiding harsh chemicals with our products.

Damp Duster contains wheat starch.

Scrub Daddy products are latex free.

Dampen and microwave for no longer than 60 seconds to sanitize.

Tap water is all you need. FlexTexture® is firm in cold water and soft in warm water.

Hold under warm running water and massage gently. Feel free to add a mild soap if needed.

2 weeks is considered the normal lifespan for this product, however, the number will vary depending upon individual use.

Service life will vary. Eraser material deteriorates as it is used (like a pencil eraser!). To maximize its life span avoid use on highly textured surfaces and use the FlexTexture® side first.

Like any soft material, FlexTexture® will deteriorate over time with use. Rough surfaces or harsh chemicals will erode the foam faster than with gentle use. For more help please contact our team by calling 844-35-SCRUB.

Test results pending.

Yes. FlexTexture® has been independently lab tested scratch-free on car exterior paint. Hard foreign debris could, however, cause damage so be sure to rinse the surface first.

No.

Yes, all of our products are top rack dishwasher safe with the exception of Eraser Daddy and Screen Daddy.

FlexTexture® and ResoFoam® are non-toxic but not tested for consumption. As with any product a young child or animal may be exposed to, adult supervision is highly recommended.

In order to best assist you with this, please contact our team by emailing support@scrubdaddy.co.uk or call by dialing 01884 254013.

Relocate old products to the garage, bathroom, or backyard for a second life of cleaning.

FlexTexture® is a highly engineered polymer foam. It’s scratch-free on over a dozen different surfaces, changes texture based on water temperature, resists odors for 8 weeks, is non-toxic, BPA and latex free.

PowErase® is a water activated foam-like material that is exclusive to our brand. It is embossed and heat compressed for durability.

ResoFoam® is a highly engineered foam that is exclusive to our brand. Unlike traditional cellulose, it remains velvety soft when dry and resists stains and odors. The material is also suds generating and 6x more absorbent than the leading sponge brand.

Our Caddies are made of plastic.

These products are made from the same materials, the only difference is their shape! Sponge Daddy is rectangular and Scrub Mommy is our signature smile face.

The smile face is ergonomic and fully functional. Place two fingers in Scrub Daddy’s eyes to reach the bottom of containers while also cleaning its sides. His mouth cleans both sides of utensils at the same time!

Our unique foam can remove many stains and debris with water alone, minimizing the need for harsh cleaning agents. Try baking soda, vinegar or mild dish soap for common household cleaning.

Screen Daddy is made from microfiber and is safe to use on any glass surface.

Eraser Daddy can be used on hard surfaces like walls, baseboards, switch plates, door frames and railings. The eraser side can scratch or dull some surfaces so it is good practive to test a small and inconspicuous area first. Avoid use on soft plastics, non-stick coatings, finished or unfinished wood, automobile finishes, stainless steel, copper, leather and bare skin. After using on a surface that may contain food rinse thoroughly to remove any residue.

Independent lab tests show FlexTexture is safe on the following surfaces: Acrylic, Aluminum, Car Exterior paint, Seasoned Cast Iron, Ceramic, Chrome, Copper, Crystal, Enamel, Fiberglass, Glass, Granite, Leather, Limestone, Marble, Non-stick Coatings, Oil Rubbed Bronze, Brass, Porcelain, Soapstone, Stainless Steel, Travertine, Vinyl, Wood, Quartz. If you have any concerns test in a small and inconspicuous area first.

Lori Greiner secured the winning deal offering $200,000 for a 20% stake. For more company history, see our About Us page!

For messes in need of extra scrubbing power, like burnt or sticky debris, a firm texture is best. Use soft for lighter cleaning jobs or when you need absorbency and soap suds.

Our episode aired on October 25, 2012. For more company history, see our About Us page!

You can buy all of our products from our online store. Otherwise, we are available in most major retailers across the UK.

Pennsauken, New Jersey.

FlexTexture® foam is lab tested to not hold odors for up to 8 weeks under normal conditions.